Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, you can contact us at wonequestrian@gmail.com. Please write "RETURN REQUEST" in the subject line.

If your return is accepted, we will send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at wonequestrian@gmail.com.

Damages and issues
Please inspect your order upon arrival and contact us immediately if the item is defective, damaged or if you have received the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Please get in touch if you have questions or concerns about your specific item or order.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
We are happy to accept exchanges as long as the returned merchandise meets the same criteria as our return policy. Your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.  

Please note that you will receive new merchandise faster by returning your original item and placing a new order.

Refunds 

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we’ve approved your return, please contact us at wonequestrian@gmail.com.